Terms and Conditions
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur SteadFast cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer.
SHIPPING AND DELIVERY
Shipping times displayed on SteadFast refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond SteadFast control once it leaves our facilities, SteadFast cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
There may be occasions when SteadFast confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, SteadFast will contact customers and offer to cancel the order and refund purchase prices in full.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.
Customers are responsible for providing complete and accurate shipping addresses. SteadFast cannot make changes to your shipping address once a package has been shipped, and SteadFast is not liable for packages lost due to incomplete or inaccurate addresses.
All orders reported as “delivered” by shipping companies are considered delivered. SteadFast cannot be made liable of non-delivery in this case.
Orders delivered over 30 days ago or 7 days for defective items cannot be returned.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.
While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on SteadFast that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a critical specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.
Prices and availability of items are subject to change without notice. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.
CONDITIONS OF USE
License and Site Access
SteadFast grants you a limited license to access and make personal use of this site. This license doses not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from SteadFast.